Hi, I’m Rachel – an Austin based UX Designer and Researcher with experience across the entire product lifecycle, from discovery to delivery. Most recently, I’ve worked at USAA as a Senior UX Designer creating intuitive security experiences driven by research.
Outbound Call Verification
A deep dive into the research and redesign of the USAA outbound call verification process.
USAA Credential Reset
Defining credential reset features based on user need.
USAA Fraud Simulation
Stopping fraud with researched one-time code text messages.
START Interactive Showcase
A Channel Marketing Interactive Showcase featured at the Microsoft event START.
Illustrations & Miscellaneous
An assortment of projects I designed and illustrated.
National Institute of Standards & Technology
An educational presentation on authentication guidelines.